Frequently Asked Questions
We’ve answered some of the most common questions about how SurveySquare works and how it helps your business grow.
What is SurveySquare?
SurveySquare is a system that turns your customer feedback, completed jobs, and service activity into ongoing visibility across Google, Facebook, and your website.
Instead of feedback sitting in reports, it becomes structured content that helps your business get found, build trust, and generate more calls.
How does SurveySquare collect customer reviews?
SurveySquare automatically sends surveys at key points—when a job is booked and/or completed.
- Rate their experience
- Provide feedback
- Leave reviews on Google and Facebook
Can I analyze reviews from social media platforms?
Yes. SurveySquare connects to your social platforms and analyzes reviews and feedback to identify trends, issues, and opportunities.
Can I analyze reviews without integration?
Yes. You can import your reviews into SurveySquare and still generate AI-driven analysis and reporting.
What insights can I gain from AI Reporting?
- Customer feedback trends
- Common service issues
- Strengths across teams
- Opportunities to improve
What types of businesses can use SurveySquare?
SurveySquare works for businesses of all sizes, especially field service companies that complete jobs daily and serve multiple locations.
How does SurveySquare handle multiple locations?
- Centralized management
- Location-level tracking
- User access controls
How do integrations work?
SurveySquare integrates with systems like ServiceTitan, but can also operate without integration by importing your data.
Do you handle setup?
Yes. Our team handles setup and ensures your system is structured correctly from the start.
What benefits do I get?
- Stronger visibility
- More content from real work
- Improved trust
- Better alignment with search
- More calls
How is data handled securely?
We use industry-standard encryption and data protection practices to keep your information secure.
What support do you offer?
- Setup and onboarding
- Data and reporting guidance
- Ongoing optimization support
Do I need to install anything?
No. SurveySquare is fully web-based.
What plans are available?
We offer tiered plans based on business size and goals. See the Pricing page for details.
How do I pay?
We accept company check or credit card after sign up and account is activated.
Can I cancel anytime?
Yes. You can set your account to “Not Renew” at any time.
What happens to my data if I cancel?
Your data is retained for at least 30 days. After that, it may be removed.